PRIVACY POLICY

GENERAL CONDITIONS

This privacy policy and the protection of personal data apply to all users of the website www.valoriadoors.com (hereinafter: the website), managed by Valoria d.o.o., 1000 Ljubljana, Slovenia (hereinafter: Valoria).

PERSONAL DATA CONTROLLER

The controller of personal data provided by individuals is Valoria d.o.o., its franchises, and other partners involved in door installation, repair, or other services necessary for transaction execution.

TYPES OF PERSONAL DATA AN PURPOSES OF COLLECTION

Valoria respects and protects the privacy of website users, processing personal data responsibly in accordance with the Personal Data Protection Act (ZVOP-1) and Regulation (EU) 2016/679 (GDPR).

The controller processes customer data to fulfill contractual obligations, including identification, transactions, invoicing, product delivery, complaint resolution, and communication related to purchases.

Personal data collected during purchases, registration, or consent to receive newsletters includes: name, surname, email address, encrypted password, residential address, country of residence, telephone number, IP address, registration data, communication archive, purchase data, benefits usage, and delivery and installation details. This data is necessary for communication, preparing and submitting offers, and tailoring benefits to user interests.

With individual consent, personal data may be processed to prepare and send customized offers. Data is stored until consent is revoked or a deletion request is received.

Certain personal data (name, surname, address, email, phone number) may also be processed for direct marketing and customer satisfaction purposes based on legitimate interest, unless objected to by the individual.

DATA COLLECTION AND USAGE PURPOSES

Valoria collects personal data to:

Improve website content and service functionality
Carry out purchases and related communication
Create customized offers and inform users through selected channels
Perform marketing research to optimize supply and costs and increase customer satisfaction
Send newsletters and advertising material
Retarget ads on platforms like Google, Facebook, LinkedIn, Bing
Resolve complaints

DATA STORAGE

Valoria securely stores and protects personal data in electronic form at the company's headquarters. Data for contractual obligations is stored for up to 5 years after fulfillment, or 10 years for tax-related invoices.

Data processed with individual consent is kept until consent is revoked. Users can request data cancellation at any time by emailing info@valoriadoors.com.

PROTECTING PRIVACY

Valoria ensures privacy protection by complying with all legal regulations and providing necessary technological and organizational support to safeguard personal data from loss, alteration, theft, and unauthorized access.

DISCLOSING PERSONAL DATA TO THIRD PARTIES

Valoria may disclose personal data to third parties for processing purposes:

Outsourced agencies for marketing and online activities, operating under Valoria’s control
External applications for newsletters, operating under Valoria’s control
Authorities when required for individual proceedings, with a written explanation

RIGHTS OF DATA SUBJECTS

Individuals have the following rights regarding personal data processing:

Right of access
Right of rectification
Right of cancellation ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object

Requests can be sent to info@valoriadoors.com, and Valoria will respond within 15 days.

DATA ACCESS AND AMENDMENTS

Individuals have the right to access their personal data and information on processing purposes, data types, recipients, storage periods, and more. Valoria provides data subjects with a copy of their data upon request.

Individuals can request data amendments to correct inaccuracies or supplement incomplete information.

DATA DELETION ("RIGHT TO BE FORGOTTEN")

Data subjects can request the deletion of their personal data under specific conditions, such as withdrawal of consent or unlawful processing. Valoria will delete the data accordingly.

DATA PROCESSING RESTRICTIONS

Individuals can request restrictions on data processing under certain conditions, such as disputing data accuracy or unlawful processing. Restricted data is processed only with consent or for legal claims.

DATA PORTABILITY

Individuals can request their data in a structured, machine-readable format and transfer it to another controller, provided processing is based on consent or agreement and is automated.

RIGHT TO OBJECT

Individuals can object to data processing based on Valoria's legitimate interests. Valoria will cease processing unless there are compelling legitimate grounds or for legal claims. Objections can also be made to data processing for direct marketing purposes.

FILING COMPLAINTS

Complaints regarding data processing can be sent to info@valoriadoors.com. Individuals can also file complaints with the Information Commissioner if they believe their rights have been breached.

CHILDREN'S DATA

Persons under 15 years old may provide data through the website only with explicit consent from parents or guardians.

DATA PROTECTION OFFICER

The PR Department is authorized for personal data protection in Valoria d.o.o.

REGULAR UPDATES

Valoria reserves the right to amend and supplement this privacy policy to reflect changes in laws, regulations, and business practices. Website users will be notified of any changes through the website. We recommend regularly reviewing this policy to stay informed about how we are protecting your data.

FINAL PROVISIONS

Valoria reserves the right to amend and supplement these General Terms and Conditions. Website users shall be notified of any changes through the website.